Question 1

How do I pay my tour or excursion?

Accepted Answer

To guarantee your reservation, we require a small deposit upon booking. The remaining balance is due on the day of the tour before departure.

Question 2

What is the cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before the scheduled tour or excursion start time. - Cancellations made between 48 and 24 hours prior to the start time will incur a 50% charge of the total booking price. - Cancellations made less than 24 hours before the start time or no-shows will result in a 100% charge of the total booking price.

Question 3

Do you offer tours in Spanish or other languages besides English?

Accepted Answer

Most of our tours are conducted in English, but we can often accommodate requests for Spanish-speaking guides. Contact us in advance to inquire about availability.

Question 4

What are the departure times?

Accepted Answer

Depending on your hotel or pickup location, the operator will contact you directly to provide the exact pickup time.

Question 5

Where are the pickup meeting points?

Accepted Answer

We offer pickup from most hotels in the Riviera Maya. For those not directly serviced, we have convenient meeting points:
- Cancun Downtown: Oasis Smart Hotel
- Playa del Carmen: Av 10 at Coco Bongo.

Question 6

What is included in the tour price?

Accepted Answer

This varies depending on the specific tour. Typically, it includes transportation, entrance fees to attractions, guided tours, and sometimes meals or snacks. Refer to the individual tour descriptions for details.

Question 7

Are the tours suitable for children?

Accepted Answer

Most of our tours are family-friendly, but some might have age restrictions or may not be suitable for very young children. Check the tour description for specific recommendations.

Question 8

Are the tours accessible for people with disabilities?

Accepted Answer

We strive to make our tours as accessible as possible. If you have specific needs, please contact us in advance so we can advise on the suitability of the tour and make any necessary arrangements.

Question 9

What documents do I need to travel to Mexico?

Accepted Answer

To travel to Mexico, you generally need a valid passport. Depending on your country of origin, a visa might be required. Check with your local embassy for specific requirements.

Question 10

Is it safe to travel to Mexico?

Accepted Answer

Mexico is generally a safe destination, especially in tourist areas. However, like any country, it's essential to take precautions and stay informed about your surroundings.

Question 11

What is the best time of year to visit Mexico?

Accepted Answer

The best time to visit Mexico is between November and April, when the weather is warm and dry. This is also the high season for tourists.

Question 12

What is the currency in Mexico?

Accepted Answer

The official currency of Mexico is the Mexican Peso (MXN). However, in many tourist areas, US dollars are also accepted.

Question 13

Do I need travel insurance for my trip to Mexico?

Accepted Answer

While travel insurance is not mandatory to enter Mexico, it is highly recommended to have coverage for medical emergencies, trip cancellations, and other unforeseen circumstances.

Question 14

Can I use my mobile phone in Mexico?

Accepted Answer

Yes, you can use your mobile phone in Mexico, but make sure to check with your carrier regarding international roaming charges. Alternatively, you can buy a local SIM card.

Question 15

What language is spoken in Mexico?

Accepted Answer

The official language of Mexico is Spanish. In tourist areas, many people also speak English.

Question 16

Is it customary to tip in Mexico?

Accepted Answer

Yes, tipping is customary in Mexico, especially in restaurants, hotels, and for tour guides. A typical tip is 10-15% of the total bill.

Frequently Questions Asked to Travel in Mexico